REFUND & RETURNS POLICY

Last Updated: 15th January 2024

Welcome to Vedic Glow UK! We strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied, please review our Returns Policy below:

 

  1. Return Eligibility:

1.1 Products purchased from Vedic Glow UK’s website are eligible for return within 30 days from the date of purchase.

1.2 To be eligible for a return, the product must be in a sealed and unused condition.

 

  1. Return Process:

2.1 To initiate a return, please contact our customer service at info@vedicglow.uk within the 30-day return window.

2.2 Provide your order number, the name of the product you wish to return, and the reason for the return.

2.3 Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.

 

  1. Return Shipping:

3.1 Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

3.2 For your protection, we recommend using a trackable shipping service and purchasing shipping insurance when returning items.

 

  1. Refund Process:

4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

4.2 If the returned item meets our return eligibility criteria, a refund will be processed to your original method of payment.

4.3 Please allow a reasonable processing time, and note that the timing of the refund posting to your account may vary depending on your financial institution.

 

  1. Exchanges:

5.1 We currently do not offer direct exchanges. If you need a replacement item, please place a new order through our website.

 

  1. Non-Returnable Items:

6.1 Certain items, including but not limited to opened or partially used products, are not eligible for return.

 

  1. Damaged or Defective Products:

7.1 If you receive a damaged or defective product, please contact us immediately at info@vedicglow.uk for assistance.

 

  1. Contact Us:

8.1 For any further inquiries or assistance regarding returns, please contact our customer service at info@vedicglow.uk

Thank you for choosing Vedic Glow UK!